Frandern - Loft Bed
- Signature Design by Ashley®
Frandern - Loft Bed
- Signature Design by Ashley®
Returns & Delivery
Returns and Exchanges
Return & Exchange Policy
Thank you for shopping with us! We appreciate your business and want you to be completely satisfied with your purchase. Please review our return and exchange policy below.
Furniture & Home Furnishings
All furniture, mattresses, décor, and other related home furnishing items are final sale and are not eligible for return. Replacements are available if the item arrives damaged.
We encourage customers to inspect merchandise upon delivery or pickup and ask any questions before completing their purchase.
If your furniture arrives damaged, defective, or with missing parts, please contact us immediately so we can work with you to resolve the issue.
Blankets Sold Through eBuyCos
Blankets sold through eBuyCos are covered by the eBuyCos Return & Exchange Policy. Key highlights include:
- Items that arrive defective, damaged, incorrect, missing, or significantly different from the product description may qualify for replacement or refund.
- Customers should report any issues within 7 days of delivery and provide photos when requested.
- Standard returns must be initiated within 14 days of delivery, and returned items must be in their original, unused condition.
- Shipping charges are generally non-refundable, and customers are responsible for return shipping unless the error was made by eBuyCos.
- Used, washed, stained, or smoke- or perfume-scented items are not eligible for return.
- Customized products are subject to the specific terms outlined in the eBuyCos Return & Exchange Policy.
For complete details regarding blanket returns, exchanges, order cancellations, shipping address changes, and other terms, please refer to the official eBuyCos Return & Exchange Policy located here - https://www.ebuycos.com/policies/refund-policy
Questions?
If you have any questions about whether an item is eligible for return or exchange, or if you need assistance with a purchase, please contact us before or after your purchase. Our team is happy to help explain our policies and assist you in finding the best solution.
Thank you for choosing our store!
When will my order be delivered?
We ship items throughout the United States. Furniture and other large items are available for delivery only within a 125-mile radius of our store.
Most in-stock furniture items are delivered within 1 to 3 weeks. Out-of-stock or special-order furniture may take up to 6 weeks. After placing your order, you will receive an email or call with more information about shipping or delivery.
What can I do if my item (or part of it) is damaged?
We work hard to ensure all orders arrive in perfect condition. In the rare event an item arrives damaged, you must notify us within 24 hours of delivery so we can document the issue and arrange a replacement. Returns or exchanges are accepted only for items that arrive damaged. We do not accept returns for any other reason.